Named User Packs: $5 each
This determines the number of usernames that can be added within a project, not including authors.
Please contact us at [email protected] to purchase a custom Named User pack.
If I buy the Lite Edition now, can I switch to the Standard or Professional Edition later?
Yes. If you buy the Lite Edition you can switch later to the Standard, Professional or Enterprise Edition. For example, the cost to switch to the Professional Edition after the Lite Edition has been purchased would be US$400.00.
What is upgrade pricing?
Upgrade pricing is offered to customers who have purchased previous verisons of HelpConsole. For example, if you purchased the Professional Edition of HelpConsole 2012, the upgrade price for the Professional Edition of HelpConsole 6 would be US$249.00.
Is there an extra cost for support?
No. During your evaluation, and after purchasing HelpConsole, support is included.
Do you offer yearly maintenance plans?
No. Currently, we do not offer a yearly maintenance plan.
What are “named users”?
Named users refers to the user accounts defined within the project. To determine the number of user accounts contained within HelpConsole, open 'Tools>Users' to view a list of users.
Can I run the software on two different web servers?
If the Enterprise Edition is purchased, you can run the software on an unlimited number of servers or work stations. If the Lite, Standard or Professional Editions are purchased, one installation of the software is allowed.
Can I pay via PO?
Credit card purchases are preferred. However, if payment by check is your only option, please provide us with a purchase order number when placing your order by phone or email and we will provide an invoice and activation key for HelpConsole.
Can I pay via bank transfer?
Credit card purchases are preferred. However, if required, bank transfer information will be provided to facilitate payment.
What is the difference between the editions?
A comparison of the Lite, Standard, Professional and Enterprise Editions of HelpConsole is found at: Comparison Matrix
How often are new versions released?
Our aim is to release a new version every year and a half.
What will the upgrade price be for the next version so that I can budget?
The upgrade price of the next verison of HelpConsole will be about 30% - 50% of the listed price.
What is your refund policy?
If you are not satisfied with the product we will issue a full refund within 30 days of your purchase.
Do you offer discounts for non-profit organizations?
Please contact us if you are a non-profit organization and we may be able to offer discount options.
How will the software be sent to me?
When you purchase, you will receive an activation key, download links and installation instructions.