Creating a help system for your product or service has never been easier! Anyone within your company will be able to quickly create professional web based help systems and PDF manuals that run in all browsers on all platforms.
Dynamic Web-based Help Authoring
It's easy to think of help systems as being static. You create a user manual for your product and you're done. The reality is that once a product is released, the documentation constantly changes. A service pack may be released for your product, a new version of Windows comes onto the market, certain help topics become outdated, etc. HelpConsole makes it easy to design and maintain help systems right from your website.
Update From Anywhere
Edit your dynamic help system right from your website using a standard browser. Simply log in, make changes and then log out.
The reality is that once a product is released, the documentation constantly changes. HelpConsole makes it easy to design and maintain help systems right from your website.
Flat Help (web-based, frameless, search engine friendly)
Frames Help (web-based, page displayed in iFrame)
Dynamic Help (web-based, updateable)
Mobile Help (Detect mobile devices and apply the ‘mobile’ skin)
PDF Manual
Microsoft® Word™
Single HTML File (one continuous HTML document)
Contents
Include external pages such as Word documents, PDF manuals, HTML pages, spreadsheets, etc.
Drag and drop pages and folders.
Page Editor
Copy and paste from other documents such as MS Word, MS Excel, webpages, etc.
Paste images directly from the clipboard (using Chrome)
Advanced Table Editor
Auto-numbering, bullets
Image hotspot editor.
Spellcheck
Stylesheets
Author Sticky notes
HTML,CSS, XML code formatting
Toggle panels (hide or show content by clicking + or -)
PDF Manual
Fully customizable PDF Template
Customizable Cover page
Customize PDF header and footer
Auto generate Table of Contents
Auto generate Index
Active contents links
Active links between pages.
Dynamic Authoring
In-place editing
Command line publishing
Backup project to single Zip file
Section 508 Compliance
Context sensitive help. Link from any web-based or windows application.
Search engine. Search results are displayed by relevance based on various criteria. Readers can apply conditions such as 'any page', 'all pages' and 'page title'. Results can also be filtered by chapter.
Global search and replace
Reports
Activity Log
Page Status
Unused Images
Pending Comments
Broken links
Orphaned Pages
Restricted Help System
Hide all content until a user logs in.
Hide some content until a user logs in.
Restrict functionality based on security group.
Activity Log
Track author activity such as add/delete page, etc.
Track reader activity such as pages viewed, searched for, etc.
If not logged in, activity is tracked by IP Address.
Content Reuse
Conditional page content
Conditional pages
Conditional variables
Text Variables
HTML snippets
Embedded pages
Merged projects
Topic Popups (onmouseover or onclick)
Social media
Embed YouTube videos
Embed Facebook and twitter feeds
Add Facebook, twitter, google+ like buttons
Allow readers to comment on help pages
Create a Help System
Creating a professional help system for your product or service has never been easier.
Anyone within your company will be able to quickly create professional web based help systems and PDF manuals that run in all browsers on all platforms.
HelpConsole supports most video formats including flash, Windows Media formats, and embedded YouTube videos
Showing readers the answer to their question in a video is often better than trying to explain it. Include demonstration videos, tutorials, etc.
There are several inexpensive screen recording tools such as Camtasia that can be used to create videos in various formats.
Mobile Support
Supports all major mobile devices
HelpConsole automatically detects mobile devices and re-formats the content accordingly. The built-in touch support and mobile skin will make your help systems run smoothly on all major mobile devices and browsers.
Language Support HelpConsole provides full unicode support, allowing you to create help systems in most languages. Right-to-left languages such as Arabic and Hebrew and fully supported.
All aspects of the interface can be translated including tooltips, captions, etc.
Page Ratings & Comments Enrich your help content, and collect feedback, by allowing readers to submit comments, rate pages, or click yes or no for 'Was this helpful'.
Comments can be displayed to the public immediately or first approved by an administrator.
Design Environment HelpConsole's powerful visual design environment and extensive features make it easy to create and integrate professional help systems for application, or services.
HelpConsole was designed with ease of use in mind. Anyone within your company will be able to quickly create professional web-based help systems and PDF manuals that run in all browsers on all platforms.
Multi-Author Collaboration Allow multiple authors to work simultaneously on a help project. Pages are automatically locked while being edited. The design environment is completely web-based, which means that users can edit the help project from anywhere using a standard web-browser, with no software to download, install, or maintain.
Implement Data Forms Adding a database form to your help system is easy. Add a registration form to collect customer information, or add a form to allow submission of bugs and feature requests.
A dataset (or Data Form) is a customizable database form consisting of a find screen and a detail screen. An example of a dataset is a simple support ticket form, allowing customers to submit and track support issues.
