This refers to the number of active projects in HelpConsole. This is the number of projects listed on the 'Manage Projects' screen which is displayed when HelpConsole is started. Projects that are not currently used can be archived by logging in as Admin and then selecting "Tools > Backup". Projects can be uploaded again at any time by clicking 'Upload Project' on the 'Manage Projects' screen.
Named users refers to the user accounts defined within the project. To determine the number of user accounts contained within HelpConsole, open 'Tools>Users' to view a list of users.
Authors refers to user accounts that can create and edit help pages. To determine the number of authors within a project, open 'Tools>Users' to view a list of users.
If the Enterprise Edition is purchased, you can run the software on an unlimited number of servers or work stations. If the Lite, Standard or Professional Editions are purchased, one installation of the software is allowed.
If the Enterprise Edition is purchased, multiple authors are able to work on the same help project at the same time, from anywhere using a standard browser. If a user attempts to edit the contents or a page that is being edited, they will see a message stating that the page is locked and who is editing it.
Readers can submit comments based on the page content.
Track Bug Reports
A 'Bug Reporting' dataset can be added to your help system, knowledgebase or website to allow customers and prospects to submit bug reports relating to your product. Bug reports are stored in the database and can also be emailed to a predefined person such as the product manager.
Track Feature Requests
A 'Feature Request' dataset can be added to your help system, knowledgebase or website to allow customers and prospects to suggest new features and improvements. Feature Request records are stored in the database and can also be emailed to a predefined person such as the product manager.
Administrators can customize existing reports or create their own reports. These reports can provide summary information about many aspects of the help system including pages, user activity, user accounts, reader comments, feature requests, bug reports, etc.
HelpConsole records all reader and administrator actions including what pages are viewed, search terms, comments submitted, pages added, etc. All of this information is displayed on the 'Activity Log' report which can be filtered by various criteria.
A 'Registration' form can be added to your help system, knowledgebase or website to collect prospect or customer information. When you log in as 'Admin', you'll see a list of registration forms that have been submitted. Registration forms could be implemented for any of the following:
- Download a software trial
- Download a PDF manual
- Download a software patch
- Register for an upcoming seminar
- Instructor Evaluation
- Customer Survey
- Warranty Registration
The Xhtml Validator dialog uses the W3C XHTML Validator Page to perform validation of the page currently being edited. The W3C service returns a compliancy report right within the editor dialog. This feature eliminates the need for manual copy/pasting of the HTML and validation in a separate browser window.
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Allow Page Scripts
This feature allows authors to include scripts (usually in the form of ) in page content.
Authors can dynamically add styles to page elements as needed using a wizard style dialog. This includes font attributes, background colors, background images, text alignment, margins, padding, borders, bullets, and many more.
The 'Track Changes' feature allows authors to see exactly what changes they have made since they started editing a page.
A variable value can be passed in the URL to override an existing variable. For example, if you had a variable named "company" with a value of "Extreme Ease Software", you could override this and display a different value by specifiying "default.aspx?company=Acme Corporation" in the url.
Page Approval Trigger
This allows companies to implement an approval process. The status of a page will automatically change to 'needs review' when a page is either added or edited. An administrator is then required to approve the page and change the status back to live.
A file folder can be added to any page within your help system. File Folders provide a way to easily upload documents, images, and other files to the project allowing end users to view or download the files. File folders are secure meaning that only users with the appropriate permissions can view, download, upload or delete files.
Email triggers can be added to a dataset page to send an email when a record is added, edited or deleted.
When creating a help system, you may have existing Word or HTML documents that you want to include in your help system. Content from various sources can be imported into HelpConsole, avoiding the need to re-enter the information manually. In most cases, images, links and formatting are retained.
A Toggle Panel provides a way to display a minimal amount of information, but allow the reader to click an 'expand' icon to display additional information. Toggle Panels can contain pretty much any html element including images, flash videos, tables, iframes, links, etc. You're looking at an example of a Toggle Panel right now.
Unicode Language Support
HelpConsole provides full language translation to all or most languages. All aspects of the interface can be translated including tooltips, dialog headings, etc.
When a status is assigned to a page in the help contents, a background color is assigned allowing administrators to quickly see which pages need to be reviewed. Administrators can also use the 'Page Status' report to list help pages that have a specific status assigned. For example, you can list all pages that have a status of 'incomplete'.
HelpConsole includes various system reports that allow authors to effectively manage their help projects. Reports include:
Page Summary - Lists pages and shows who created each page and when. Page Status - Lists pages and the assigned status. Can be filtered by status. Unused Images - Allows authors to view and delete unused images in the project. Pending Comments - Lists comments that have a status of pending. Can also be filtered by 'hidden', 'visible' or 'all' Orphaned Pages - Lists pages that are found in the project database but not the contents.
Add/Edit Page Templates
Authors can create their own page templates, or customize existing page templates. Once added, the page template will appear on the 'Add Page' form.
Variables can be created to act as placeholders for any text that might change in the future. Some examples where variables may be used are product name, product version, product tag line, company name, company address, etc.
Use the skin editor to customize the look and feel of your help system. Add your company logo, change colors, add links, etc. Each help project has its own set of skins, which means if you modify a skin or create a new skin, other projects will not be affected.
Control which pages are displayed or what text is displayed on each page based on the current skin. For example, if you had two similar products 'Widget Master Lite' and 'Widget Master Pro', you could create a single project that generates help systems for both products.
Easily embed one or more projects into another project to create a modular (or merged) help system.
Publish PDF Manuals
Publish a PDF manual from your HelpConsole project. Easily customize the PDF template to suit your requirements. Publish all pages to the PDF manual or only selected pages.
Create Restricted Help Systems
Create a dynamic help system that displays partial or no information until the user logs in.
Create powerful dynamic help systems that provide access to different information and functions based on the username and password. Implemented with user accounts and security groups.
Easily apply styles to pages and skins such as text, images, tables, etc. Select from a list of predefined styles or define your own.
Use this feature to check the spelling of each page within your Help System.
Image Hotspot Editor
Use the hotspot editor to create clickable areas within an image that can be linked to various other pages.
Mobile Device Support
Help systems can be viewed on and automatically formatted for mobile devices. Text and images are resized to fit on the smaller screen, and the search box is position at the top of the screen.
Search results are displayed by relevence based on various criteria. Readers can apply conditions such as 'any page', 'all pages' and 'page title'. Results can also be filtered by chapter.
Create Keyword Index
HelpConsole generates an index based on keywords specified for each page.
Publish Dynamic Help Systems
A Dynamic Help System is essentially a help project displayed in live mode where a user is not logged in. To publish a dynamic help system, simply provide the URL to your readers. The URL can be cut and pasted from the browser's address window.
Publish Static Help Systems
Generate a pure HTML version of your Help System which can be added to your software product, or published to your website.
Project User Permissions
Each help project has its own set of usernames. Permissions can be assigned to control who has access to what functions. Security is self contained within each project which means that a help project can be moved from one server to another and all usernames and permissions will be preserved.
Support for Legacy Browsers
All legacy browers are supported for both dynamic and static help systems right back to IE1.0 and Netscape 1.0.
Backup Help Projects
Projects can be easily backed up by clicking "Tools > Backup". Because the backup feature compresses the help system project into a single file, the project can be moved around from Web Server to Web Server as desired. If nessesary, the file can also be emailed to Extreme Ease technical support for troubleshooting.
Unlike most web applications, HelpConsole allows images to be pasted directly into the page while editing. This is done by interfacing with a screen capture tool such as Snagit.
Images can't be pasted directly into most web applications like you can with Windows based applications such as MS Word. This is due to security restrictions on modern browsers that allow text to be pasted from the Windows clipboard but not images. HelpConsole gets around this limitation by integrating with screen capture tools such as TechSmith Snagit.
Multimedia / Videos
Adding a flash or media animation to your help system is easy. Simply select the animation file and it will be inserted at the current cursor position. HelpConsole supports the following:
External web pages and documents such as MS Word can be included in the table of contents and displayed as a page in the help system. An external page is typically a document such as a Word Document, PDF, Excel spreadsheet, Image, video, website, etc. that is located outside of the project folder or in a sub folder of the project. Examples of external files include:
Help page located within another online help system.
Word Document with pricing information hosted on company website.
PDF brochure hosted on company website.
PDF user manual located in a sub folder of the project.
Flash product demo located in a sub folder of the project.
Display breadcrumbs at the top of each page which displays a breadcrumb trail to the current page.
Add a professional self-serve knowledgebase to your website. Allow your customers to quickly find solutions to product issues without having to submit support tickets or call your support department.
Create FAQ Pages
The FAQ template can be used to add a professional looking FAQ to your website.
Popup & Mouseover Topics
Help pages can be displayed in popup windows. These popups can be opened by clicking a link, or by moving the mouse over a link or image.
Context Sensitive Help
You can add context sensitive help to your Web application so that when a user presses the F1 key, the help system is displayed.
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Drag & Drop Page Management
Quickly add pages to the table of contents. Rename pages by simply clicking and typing. Drag and drop pages to build your contents structure.
Drag & Drop Page Elements
Change the position of text, images, flash animations, tables, etc. by simply dragging and dropping them.
Cut and Paste from MS Word
Quickly cut and paste content from other applications such as Microsoft Word, or cut and paste content from any website.
XHTML 1.1 Compliant Output
The HTML content created by the page editor is XHTML compliant.
Author Sticky Notes
Add sticky notes to pages in edit mode to remind your self to complete certain tasks later. This can also be used by a manager to provide feedback to the author.
Complex Table Editing
Use the table wizard to create complex tables with any number of columns and rows. Set the background color, background image, style, border, etc.