Reseller Dashboard
When a reseller logs in, a welcome screen is displayed listing their active leads, promotions, upcoming events, support tickets, etc. This welcome screen is fully customizable.
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Administrator Dashboard
When an administrator logs in, a welcome screen is displayed listing leads that require approval, upcoming events, support tickets, etc. Depending on the security assigned, the administrator may also have the ability to edit pages, and add new pages.
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Reseller Registration and Approval
Allow interested companies to sign up to become a reseller. Your sales manager approves or denies the application after reviewing company details. On approval, the reseller receives a welcome email containing information such as their username and password.
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Map-based Reseller Locator
Prospects evaluating your products can quickly locate resellers in their area. Resellers are listed based on their level of certification.
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Lead Registration
Your resellers can easily register and track leads that they have received. Leads can also be assigned to resellers by the sales manager.
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Extensive Security
The powerful security features allow you to control everything from adding projects, editing pages, adding dataset records, adding files, etc.
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Set Sales Targets and Track Performance
As an incentive and as a measure of performance, your sales manager can assign sales targets to each reseller. These can be reviewed and changed at any time.
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Certification Levels
The default reseller certification levels are 'Authorized', 'Gold' and 'Platinum'. These can be modified as needed.
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Not For Resale (NFR) Requests
Resellers can submit 'Not For Resale' requests to use your products internally at a discounted rate. These products may be for the reseller to keep or to return after a period of time.
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Reseller Agreements
New Resellers can accept the standard reseller agreement. Alternatively, unique agreements can be drafted and stored with the reseller account information.
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Download Secure Sales, Marketing and Support Documents
Publish sales, marketing and support documents so that your resellers always have access to the latest brochures, price lists, case studies, whitepapers, logos, etc. These documents are restricted and cannot be downloaded unless the reseller is logged in first.
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Email Notification
By default, email notifications are sent to the sales manager when companies signup, when resellers submit leads, submit support tickets, etc. Emails are sent to resellers when registration is approved, when support tickets are updated, etc. The powerful email template designer allows administrators to customize everything from email content, when emails are sent, who they are sent to, etc.
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Publish Upcoming Events
Publish events so that resellers always have visibility to upcoming events, such as webinars, tradeshows, meetings, product release dates, etc.
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Create Custom Sales and Support Forms
In addition to the standard forms such as 'Bug Reports' and 'Support Tickets', additional database driven forms can be added to track any type of information. For example you could easily add a data form named "Testimonials" which allows resellers to submit comments that they have received from their customers.
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Manage Reseller Marketing Campaigns
Resellers can provide details about their upcoming marketing activities such as postcard flyer campaigns, email blasts, tradeshows, etc.
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Marketing Development Funds (MDF) Requests
Resellers can request 'Market Development Funds' for upcoming marketing activities or joint projects.
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Track Competitors
Maintain detailed information about your key competitors such as pricing and product features, so that your resellers can leverage certain features of your product.
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Create a Reseller Knowledgebase
Document product bugs, tips and tricks, workarounds, etc. using the integrated knowledgebase. This can be published on your website or only to resellers.
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Submit & Manage Support Tickets
Your resellers can easily submit and track support tickets, allowing them to serve their customers better and ultimately improving your products and services.
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Create Instruction Guides
Use the powerful authoring environment to design and maintain online help systems, training guides, policy manuals, etc.
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Feature Requests
Allow your resellers to request new features and suggest ways to improve existing product features.
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Bug Reports
Resellers can easily report product bugs as they are encountered. Bug reports are stored in the database and also emailed to a predefined person such as the product manager.
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