Yes. Showing a user the answer to their question is often better than trying to explain it. There are several inexpensive screen recording tools such as Camtasia that can be used to create videos such as these. The following video formats are supported:
Flash Videos (*.swf, *.awi, *)
Media Files (*.mov, *.wma, *.wmv, *.avi, *.wav, *.mpeg, *.mpg, *.mpe, *.mp3, *.m3u, *.mid, *.midi, *.snd, *.mkv)
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